911 Communications Supervisor & Disaster Recovery Specialist
Position Overview: Manage the Shelby County 911 Communications Center, supervise dispatch staff, and serve as the county's Disaster Case Advocacy Specialist. Help ensure public safety and coordinate recovery assistance for disaster survivors. Reports to the Emergency Management Coordinator.
Primary Duties Include:
- Supervising, training, and scheduling 911 telecommunicators
- Maintaining 24/7 operations and compliance with standards
- Overseeing technology systems (CAD, radio, NG911)
- Coordinating disaster recovery resources and assistance programs
Qualifications:
- Required certifications: Iowa Basic Telecommunicator, EMD, CTO (or obtainable within 12 months), Iowa/NCIC
- Experience with public safety systems preferred
- Emergency management or disaster recovery experience a plus
- Must pass background check, drug screen, and psychological evaluation
- Valid Iowa driver's license
Working Conditions: Normal hours are Monday through Friday with the ability to cover rotating shifts, weekends, holidays, and overtime during events. High-stress environment.
- Job Type: Full-Time
- Department: 911 Center/EMA
- Salary Range: $62,000-$75,000 per year
- Posted: 12/29/25
- Expires: Posted until filled.
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