Telephone Calls
Most inmates have daily access to telephones within the dayroom of the housing units. Inmates can’t receive incoming telephone calls, and Jail staff won’t deliver personal messages unless of an emergency nature. After the booking process, all telephone calls by inmates are collect and the financial responsibility of the receiver should they accept. The inmate may also purchase a phone card through the jail. Inmate telephone services are provided through contact with Reliance Telephone. Any questions regarding collect call charges should be referred to Reliance Telephone at 1-800-896-3201. You may also visit Reliance Telephone’s website.
iPods (Texting Device)
Shelby County Jail has provided Inmates with another form of communication while incarcerated at the Jail. Inmates can fill out applications to be granted the use of an iPod texting device while in jail. No monthly cost, but all inbound/outbound texts are $.09 Cents. All audio and video ares are $.25 Cents/minute. Any money left on the account is not refunded upon leaving the jail. Services are provided through Reliance Telephone, and funds can be placed on the iPOD after approval and setup by going to Reliance Telephone's website. Shelby County Jail staff don’t have access to Inmate fund accounts, and are NOT able to answer any billing questions in reference to the iPods. Questions should be directed to Reliance Telephone by calling 1-800-896-3201.
Inmate Video Calling
Shelby County Jail has video calling for inmates incarcerated within our jail. Inmates have an account set up through Reliance Telephone and are able to video call out to IPHONE & ANDROID phones. End users will have to download Reliance Connect App through the App Store. Video calling is enabled to be used Monday to Sunday from 8:00 am to 10:00 pm. Inmates are charged the rate of $0.50 cents a minute when using said service through Reliance Telephone. All calls are recorded and monitored. Video calling is provided and supported by Reliance Telephone. Shelby County Staff is unable to assist you with technical questions regarding app downloading or service problems. Any support questions will be handled by Reliance Customer Service at 1-800-896-3201.
